This was our first time we had a problem with an item delivered through this Whole Foods delivery service. We went through the steps to get a return or refund:
- Sign in to your account on the Amazon Prime Now website (https://primenow.amazon.com). In the upper right of the screen, click on "Your orders". Look for the order date that had a problem, and click "Return/Refund".
- Then, check the box next to the item that was bad, and provide a reason for the return. The reasons given as options might not match your problem exactly, so just choose one that fits best. For my Whole Foods watermelon I chose "item defective or doesn't work".
- Next, a message will tell you the result. For my watermelon, I didn't need to return it. Instead Whole Foods Amazon Prime went right to refunding the cost of the watermelon.
